INFORMATION

1. Ensure Compatibility
   Before placing your order, please confirm your e-reader model and select the corresponding custom case to ensure a perfect fit.

2. Check Product Options
   Before payment, make sure to confirm whether the product requires additional features such as an internal hand strap or back suction.

3. Personalization Details
   If you’ve opted for personalization, please double-check the spelling and design fonts before confirming your order.

4. Material Quality
   Our cases are mainly made from high-quality TPU and vegan leather, with some options featuring textile or plush fabrics.

5. Delivery Time
   Custom orders take 3-5 days to process, and shipping usually takes 5-10 days.

6. Return and Exchange Policy
   We accept returns and exchanges within a specified period, but please review our policy for custom items, as some may not be eligible for returns or exchanges.

7. Cleaning and Maintenance
   Please use a soft cloth to wipe the surface and avoid using harsh chemicals.

8. Customer Support
   If you have any other questions, please contact our customer support email support@joylifecase.com.

The "Magnet on Back" feature is only available for Kindle Paperwhite 11th Gen 6.8", 

The "Clear Back" option is now available for the Kindle Paperwhite models in 6", 6.8", and 7" sizes.

The "Magnet on Back" feature means the case includes an additional magnet embedded in the back cover, ensuring that the front cover stays securely in place when flipped open.