FAQ

1. How long does it take to receive my order?

Shipping times vary depending on your location. For customers in the US, UK, Europe, Canada, Australia, New Zealand, and Asia, standard shipping takes approximately 4-12 business days. For customers in the rest of the world, standard shipping takes approximately 15-20 business days. Please note that these shipping times are in addition to our handling and printing time of 3-5 business days.

2. Do you offer international shipping?

Yes, we offer free worldwide shipping to all countries.

3. Can I return or exchange my order?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please note that the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Custom products and perishable goods cannot be returned. If you receive a defective or damaged item, please contact us immediately so that we can resolve the issue. To initiate a return, please contact our customer support at support@joylifecase.com.

4. How do I contact customer support?

You can reach our customer support team by emailing us at support@joylifecase.com. We strive to respond to all inquiries within 24 hours.

5. Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once your order has been shipped, it cannot be canceled.

6. Do you offer gift wrapping?

At this time, we do not offer gift wrapping services. However, our Kindle cases come in stylish packaging that is perfect for gifting.

7. Are your Kindle cases compatible with all Kindle models?

Our Kindle cases are designed to fit specific Kindle models. Please check the product description to ensure compatibility with your Kindle model.

8. How do I care for my Kindle case?

To keep your Kindle case looking its best, we recommend gently wiping it with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials that may damage the case.

9. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number. You can use this tracking number to track the progress of your shipment.

10. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. Please contact us at support@joylifecase.com for more information.