Refund Policy

At Joylife Case, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, a return or refund may be necessary. This Refund Policy outlines the guidelines and procedures for returning items and receiving refunds.

30-Day Return Policy: We offer a 30-day return policy, starting from the day you receive your item. If you are not completely satisfied with your purchase, you have 30 days to request a return.

Eligibility: To be eligible for a return, the item must be in the same condition as when you received it. It should be unworn, unused, and in its original packaging. Additionally, please ensure that all tags are still attached. You will also need to provide the receipt or proof of purchase.

Initiating a Return: To start the return process, please contact our customer support team at support@joylifecase.com. They will guide you through the necessary steps and provide you with a return shipping label. Please note that returns should be sent to the address provided by our customer support team.

Damages and Issues: If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right.

Exceptions: Certain items are not eligible for return. These include perishable goods, custom products, personalized items, and personal care goods. Additionally, we cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about the eligibility of your item, please reach out to our customer support team.

Exchanges: If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.

European Union 14-Day Cooling Off Period: If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same eligibility criteria mentioned above apply.

Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team at support@joylifecase.com. We are here to assist you and ensure your satisfaction.